:root{--bg-primary: #09090b;--bg-secondary: #121215;--bg-surface: #18181b;--bg-elevated: #27272a;--bg-hover: #27272a;--bg-active: #3f3f46;--accent-primary: #ffffff;--accent-secondary: #e4e4e7;--accent-light: #f4f4f5;--text-primary: #f4f4f5;--text-secondary: #a1a1aa;--text-tertiary: #71717a;--text-on-accent: #09090b;--border-subtle: #27272a;--border-default: #3f3f46;--border-strong: #52525b;--space-xs: 4px;--space-sm: 8px;--space-md: 16px;--space-lg: 24px;--space-xl: 32px;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-full: 9999px;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-mono: "JetBrains Mono", monospace;--text-xs: .75rem;--text-sm: .8125rem;--text-base: .9375rem;--text-lg: 1.125rem;--text-xl: 1.3125rem;--text-2xl: 1.625rem;--sidebar-width: 240px;--mobile-header-height: 56px;--mobile-nav-height: 64px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{width:100%;max-width:100vw;overflow-x:hidden!important;background:var(--bg-primary);color:var(--text-primary);font-family:var(--font-sans);line-height:1.5;min-height:100vh}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--border-default);border-radius:var(--radius-sm)}.app-layout{display:flex;min-height:100vh;width:100%;max-width:100vw;overflow-x:hidden}.main-content{flex:1;margin-left:var(--sidebar-width);padding:var(--space-xl);min-height:100vh;background:var(--bg-primary);width:calc(100% - var(--sidebar-width));max-width:100%;box-sizing:border-box}.sidebar{position:fixed;top:0;left:0;width:var(--sidebar-width);height:100vh;background:var(--bg-secondary);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;z-index:100;overflow-y:auto}.sidebar-header{padding:var(--space-lg) var(--space-md);border-bottom:1px solid var(--border-subtle)}.sidebar-title{font-size:var(--text-base);font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-primary)}.sidebar-subtitle{font-size:var(--text-xs);color:var(--text-tertiary);margin-top:2px;text-transform:uppercase;letter-spacing:.5px}.sidebar-nav{flex:1;padding:var(--space-md) var(--space-sm);display:flex;flex-direction:column;gap:4px}.nav-item{display:flex;align-items:center;padding:10px 14px;border-radius:var(--radius-sm);color:var(--text-secondary);font-size:var(--text-sm);font-weight:500;cursor:pointer;transition:all .12s ease;text-decoration:none}.nav-item:hover{color:var(--text-primary);background:var(--bg-surface)}.nav-item.active{color:var(--text-on-accent);background:var(--accent-primary);font-weight:600}.sidebar-footer{padding:var(--space-md);border-top:1px solid var(--border-subtle)}.mobile-header{display:none;position:fixed;top:0;left:0;right:0;height:var(--mobile-header-height);background:#121215f2;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border-bottom:1px solid var(--border-subtle);padding:0 var(--space-md);align-items:center;justify-content:space-between;z-index:200;width:100%}.mobile-header-brand{font-size:var(--text-sm);font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-primary)}.mobile-header-subtitle{font-size:.65rem;color:var(--text-tertiary);text-transform:uppercase}.bottom-nav{display:none;position:fixed;bottom:0;left:0;right:0;height:var(--mobile-nav-height);background:#121215f2;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-top:1px solid var(--border-subtle);grid-template-columns:repeat(5,1fr);z-index:200;padding-bottom:env(safe-area-inset-bottom,0px);width:100%}.bottom-nav-item{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:6px 2px;color:var(--text-tertiary);text-decoration:none;font-size:.68rem;font-weight:500;text-transform:uppercase;letter-spacing:.3px;transition:all .12s ease;min-height:48px}.bottom-nav-item.active{color:var(--text-primary);font-weight:700;background:var(--bg-surface);border-top:2px solid var(--text-primary)}.page-header{margin-bottom:var(--space-lg);border-bottom:1px solid var(--border-subtle);padding-bottom:var(--space-md);width:100%}.page-header h1{font-size:var(--text-xl);font-weight:700;color:var(--text-primary);letter-spacing:-.2px;word-break:break-word}.page-header p{font-size:var(--text-xs);color:var(--text-tertiary);margin-top:4px;word-break:break-word}.card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-lg);width:100%;box-sizing:border-box;overflow:hidden}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-md);gap:var(--space-sm);flex-wrap:wrap}.card-title{font-size:var(--text-sm);font-weight:600;color:var(--text-primary);text-transform:uppercase;letter-spacing:.5px;word-break:break-word}.card-subtitle{font-size:var(--text-xs);color:var(--text-tertiary)}.conversation-container{display:flex;gap:var(--space-md);width:100%;align-items:stretch}.conversation-list-col{padding:0!important;overflow:hidden;flex:0 0 320px;width:320px;box-sizing:border-box}.chat-detail-col{padding:0!important;flex:1;min-width:0;width:100%;display:flex;flex-direction:column;box-sizing:border-box}.mobile-back-btn{display:none}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:var(--space-md);margin-bottom:var(--space-lg);width:100%}.stat-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-md) var(--space-lg);width:100%;box-sizing:border-box}.stat-value{font-size:var(--text-2xl);font-weight:700;color:var(--text-primary);line-height:1.2;font-family:var(--font-mono);margin-bottom:4px;word-break:break-all}.stat-label{font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.5px}.btn{display:inline-flex;align-items:center;justify-content:center;padding:var(--space-sm) var(--space-md);min-height:44px;font-family:var(--font-sans);font-size:var(--text-xs);font-weight:600;border:1px solid transparent;border-radius:var(--radius-sm);cursor:pointer;transition:all .12s ease;white-space:nowrap;text-transform:uppercase;letter-spacing:.5px;touch-action:manipulation;max-width:100%}.btn:disabled{opacity:.4;cursor:not-allowed}.btn-primary{background:var(--accent-primary);color:var(--text-on-accent);border-color:var(--accent-primary)}.btn-secondary{background:var(--bg-surface);color:var(--text-primary);border-color:var(--border-default)}.btn-danger{background:transparent;color:var(--text-primary);border-color:var(--border-default)}.btn-ghost{background:transparent;color:var(--text-secondary);border-color:transparent}.btn-sm{min-height:36px;padding:6px 12px;font-size:.72rem}.btn-lg{min-height:48px;padding:var(--space-md) var(--space-xl);font-size:var(--text-sm)}.input,.textarea,.select{width:100%;min-height:44px;padding:var(--space-sm) var(--space-md);font-family:var(--font-sans);font-size:var(--text-sm);color:var(--text-primary);background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);transition:border-color .12s ease;outline:none;-webkit-appearance:none;box-sizing:border-box;max-width:100%}.input:focus,.textarea:focus,.select:focus{border-color:var(--text-primary)}.textarea{min-height:120px;resize:vertical;font-family:var(--font-mono);font-size:var(--text-xs);line-height:1.6}.textarea-large{min-height:240px}.label{display:block;font-size:var(--text-xs);font-weight:600;color:var(--text-secondary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px;word-break:break-word}.form-group{margin-bottom:var(--space-md);width:100%}.badge{display:inline-flex;align-items:center;padding:2px 6px;font-size:.68rem;font-weight:600;border-radius:var(--radius-sm);text-transform:uppercase;letter-spacing:.5px;font-family:var(--font-mono);white-space:nowrap}.badge-success{background:var(--bg-elevated);color:var(--text-primary);border:1px solid var(--border-strong)}.badge-info{background:var(--bg-surface);color:var(--text-primary);border:1px solid var(--border-default)}.badge-warning{background:var(--bg-secondary);color:var(--text-secondary);border:1px solid var(--border-default)}.badge-error,.badge-neutral{background:var(--bg-secondary);color:var(--text-tertiary);border:1px solid var(--border-subtle)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border-subtle);margin-bottom:var(--space-lg);overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;width:100%}.tabs::-webkit-scrollbar{display:none}.tab{padding:var(--space-sm) var(--space-md);min-height:44px;font-size:var(--text-xs);font-weight:600;color:var(--text-tertiary);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:all .12s ease;font-family:var(--font-sans);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap}.tab.active{color:var(--text-primary);border-bottom-color:var(--text-primary)}.table-container{width:100%;overflow-x:auto;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-surface)}table{width:100%;border-collapse:collapse}th{padding:var(--space-sm) var(--space-md);text-align:left;font-size:.68rem;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}td{padding:var(--space-sm) var(--space-md);font-size:var(--text-sm);color:var(--text-primary);border-bottom:1px solid var(--border-subtle);word-break:break-word;overflow-wrap:anywhere}tr:last-child td{border-bottom:none}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000d9;display:flex;align-items:center;justify-content:center;z-index:1000;padding:var(--space-md)}.modal{background:var(--bg-surface);border:1px solid var(--border-strong);border-radius:var(--radius-lg);padding:var(--space-lg);width:100%;max-width:540px;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-md);border-bottom:1px solid var(--border-subtle);padding-bottom:var(--space-sm)}.modal-title{font-size:var(--text-base);font-weight:700;text-transform:uppercase;letter-spacing:.5px}.modal-close{background:none;border:none;color:var(--text-tertiary);cursor:pointer;font-size:var(--text-base);padding:8px;min-width:44px;min-height:44px;font-family:var(--font-mono)}.modal-footer{display:flex;justify-content:flex-end;gap:var(--space-sm);margin-top:var(--space-lg);padding-top:var(--space-md);border-top:1px solid var(--border-subtle)}.toggle{position:relative;width:44px;height:24px;display:inline-block;flex-shrink:0}.toggle input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:var(--bg-secondary);border:1px solid var(--border-default);border-radius:var(--radius-full);cursor:pointer;transition:all .15s ease}.toggle-slider:before{content:"";position:absolute;width:18px;height:18px;left:2px;bottom:2px;background:var(--text-tertiary);border-radius:50%;transition:all .15s ease}.toggle input:checked+.toggle-slider{background:var(--text-primary);border-color:var(--text-primary)}.toggle input:checked+.toggle-slider:before{transform:translate(20px);background:var(--bg-primary)}.activity-feed{display:flex;flex-direction:column;width:100%}.activity-item{display:flex;align-items:center;justify-content:space-between;padding:var(--space-sm) 0;border-bottom:1px solid var(--border-subtle);width:100%;gap:var(--space-sm)}.activity-content{flex:1;min-width:0}.activity-text{font-size:var(--text-sm);color:var(--text-primary);word-break:break-word;overflow-wrap:anywhere}.activity-time{font-size:.68rem;color:var(--text-tertiary);font-family:var(--font-mono);white-space:nowrap}.chat-container{display:flex;flex-direction:column;gap:var(--space-md);padding:var(--space-md);max-height:480px;overflow-y:auto;width:100%;box-sizing:border-box}.chat-bubble{max-width:88%;padding:var(--space-sm) var(--space-md);border-radius:var(--radius-sm);font-size:var(--text-sm);line-height:1.5;word-break:break-word;overflow-wrap:anywhere}.chat-bubble.customer{align-self:flex-start;background:var(--bg-secondary);border:1px solid var(--border-subtle)}.chat-bubble.agent{align-self:flex-end;background:var(--bg-elevated);border:1px solid var(--border-strong)}.chat-bubble .bubble-meta{font-size:.68rem;color:var(--text-tertiary);margin-top:4px;font-family:var(--font-mono)}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--space-xl);text-align:center;width:100%}.empty-state .empty-title{font-size:var(--text-sm);font-weight:600;color:var(--text-secondary);margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}.empty-state .empty-description{font-size:var(--text-xs);color:var(--text-tertiary);max-width:320px}.spinner{width:18px;height:18px;border:2px solid var(--border-default);border-top-color:var(--text-primary);border-radius:50%;animation:spin .6s linear infinite;display:inline-block}.spinner-lg{width:32px;height:32px}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-xs{gap:var(--space-xs)}.gap-sm{gap:var(--space-sm)}.gap-md{gap:var(--space-md)}.gap-lg{gap:var(--space-lg)}.grid-2{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--space-md);width:100%}.text-mono{font-family:var(--font-mono)}.truncate{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.w-full{width:100%}.mt-md{margin-top:var(--space-md)}.mt-lg{margin-top:var(--space-lg)}.mb-md{margin-bottom:var(--space-md)}.mb-lg{margin-bottom:var(--space-lg)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-primary);padding:var(--space-md);width:100%}.login-card{background:var(--bg-surface);border:1px solid var(--border-strong);border-radius:var(--radius-lg);padding:var(--space-xl);width:100%;max-width:380px}.login-logo{text-align:center;margin-bottom:var(--space-xl)}.login-logo h1{font-size:var(--text-xl);font-weight:700;letter-spacing:1px;text-transform:uppercase;color:var(--text-primary)}.login-logo p{font-size:var(--text-xs);color:var(--text-tertiary);margin-top:4px;text-transform:uppercase;letter-spacing:.5px}.login-error{padding:var(--space-sm) var(--space-md);background:var(--bg-secondary);border:1px solid var(--border-default);border-radius:var(--radius-sm);color:var(--text-primary);font-size:var(--text-xs);margin-bottom:var(--space-md);word-break:break-word}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:768px){.sidebar{display:none!important}.mobile-header{display:flex!important}.bottom-nav{display:grid!important}.main-content{margin-left:0!important;padding:var(--space-sm)!important;padding-top:calc(var(--mobile-header-height) + var(--space-sm))!important;padding-bottom:calc(var(--mobile-nav-height) + var(--space-lg) + env(safe-area-inset-bottom,0px))!important;width:100%!important;max-width:100%!important;box-sizing:border-box!important}.card{padding:var(--space-md)!important;width:100%!important;max-width:100%!important;box-sizing:border-box!important}.grid-2{grid-template-columns:1fr!important;gap:var(--space-sm)!important;width:100%!important}.stats-grid{grid-template-columns:1fr 1fr!important;gap:var(--space-sm)!important;width:100%!important}.stat-card{padding:var(--space-sm) var(--space-md)!important}.stat-value{font-size:var(--text-xl)!important}.modal-footer button,.form-actions button{width:100%!important}.modal-footer{flex-direction:column-reverse!important;gap:var(--space-sm)!important}.modal-overlay{align-items:flex-end!important;padding:0!important}.modal{width:100%!important;max-width:100%!important;border-radius:var(--radius-lg) var(--radius-lg) 0 0!important;margin:0!important;box-sizing:border-box!important;max-height:85vh!important}.conversation-container{flex-direction:column!important;gap:0!important;width:100%!important}.conversation-list-col,.chat-detail-col{flex:1 1 100%!important;width:100%!important;max-width:100%!important;display:flex!important;flex-direction:column!important}.conversation-list-col.mobile-hidden,.chat-detail-col.mobile-hidden{display:none!important}.mobile-back-btn{display:inline-flex!important}.table-container{border:none!important;background:transparent!important;overflow-x:visible!important}table,thead,tbody,th,td,tr{display:block!important;width:100%!important;box-sizing:border-box!important}thead{display:none!important}tr{background:var(--bg-surface)!important;border:1px solid var(--border-subtle)!important;border-radius:var(--radius-md)!important;margin-bottom:var(--space-sm)!important;padding:var(--space-md)!important}td{border-bottom:1px solid var(--border-subtle)!important;padding:var(--space-xs) 0!important;display:flex!important;justify-content:space-between!important;align-items:center!important;word-break:break-word!important;overflow-wrap:anywhere!important;font-size:var(--text-xs)!important}td:last-child{border-bottom:none!important;margin-top:var(--space-xs)!important;justify-content:flex-end!important}p,div,span,label,input,textarea,select,.activity-text{max-width:100%!important;word-break:break-word!important;overflow-wrap:anywhere!important}.activity-item{flex-direction:column!important;align-items:flex-start!important;gap:4px!important}.activity-time{margin-left:0!important}}